Meet your UHC Nurse Advocates

Our UHC Nurse Advocates, Bridgette Sims and Debra Welch, provide confidential assistance for all WashU employees or their dependents.

Your personal information will not be shared with your employer. All of your personal health information will be protected in accordance with HIPAA.

Bridgette Sims, BSN, RN

Debra Welch, RN, BSN, MEd

Important Information about Your Healthcare Claims:

  • Questions about medical claims should be directed to UnitedHealthcare customer service. Please log into your account at myuhc.com or call 1-800-382-2599. More information about your health insurance benefit is available here.
  • Questions about prescription drug claims should be directed to Express Scripts customer service. Please log into your account at express-scripts.com/ or call 1-877-880-1877. More information about your prescription drug benefit is available here.

Ways the Nurse Advocates can help you and your family:

  • Finding a primary or specialty care provider for yourself or a dependent; connecting to WashUdirect designated WashU Medicine physicians
  • Understanding your biometric screening results (bring your results to discuss)
  • Managing emerging or ongoing health conditions, such as high blood pressure, diabetes, and asthma in between your doctor visits
  • Connecting with United Healthcare condition management programs focused on diabetes, coronary heart disease, heart failure, asthma, and behavioral health
  • Navigating United Healthcare tools and resources (e.g. MyUHC and Calm Health apps or LiveandWorkWell.com or PsychHub.com)
  • Preparing for a physician’s office visit or hospital stay
  • Connect to resources for family planning, maternity and post-partum needs
  • Blood pressure, weight and body mass index (BMI) screenings
  • Learn more about UHC One Pass Select gym memberships and how it can help you and your family meet your wellness goals. Please note: It is best to sign up at the beginning of a month as membership charges cannot be pro-rated. One Pass will charge the card on file the 1st of each month regardless of the date you sign up.