Meet with a UHC Nurse Advocate

Discuss weight loss, healthy diet, fitness, disease management, and more.

UHC Nurse Advocate

United Healthcare Nurse Advocate Dedicated to WashU Employees

Update: Program in Transition

Our dedicated United Healthcare Nurse Advocate, Jill Garrelts, DNP, RN, transitions to a new role as of March 25, 2022. At this time, a replacement has not been identified.

In the interim, please utilize the following resources:

  • United Healthcare Member Services: 800-382-2599 or visit
  • WUCare – dedicated primary care service for Washington University employees and families (age 18+) who are enrolled in the university-sponsored health plan (United Healthcare); additional primary care services for both adults and children
  • Department of Psychiatry – high quality, evidence-based care for the full range of mental health issues
  • WUDirect – priority access for initial appointments (new) with Washington University Physicians, as well as lower out-of-pocket costs

Take Charge of Your Health Condition

Learn more about common chronic health conditions and get support to take care of your needs.

Understanding Blood Pressure

Living a Healthy Life with Asthma

Know Your Numbers

Once you have completed your annual health screening and received your results, we encourage you to watch this video.

Will my personal information that I share with my nurse advocate be protected?
Yes, all of your personal health information will be protected in accordance with HIPAA. None of your personal information will be shared with your employer. We want to guide and empower employees to make their own decisions regarding their healthcare.

Choose Your Care

Check. Choose. Go.
Compare quick care options to help keep costs down. Learn more.

Watch this video for more information on choosing appropriate care.

Virtual Visits

Access care from a doctor by video 24/7 for conditions such as allergies, bronchitis, eye infections, sore throats and more. Follow these steps:

  1. Login to
  2. Select “Find a Doctor”
  3. Select “Medical Directory” and “People”
  4. Select “Virtual Visits”

For a behavioral health virtual visit, see below.

Support for Your Pregnancy

The United Healthcare Maternity Support program provides you with a maternity nurse for help with:

  • Choosing a doctor or nurse midwife and finding a pediatrician or other specialist
  • Information to help you take care of yourself and your baby
  • Emotional support before and after your baby is born

Call 877-201-5328 or enroll online.

Why is UHC Calling?

Washington University UnitedHealthcare plan members may be eligible for Disease Management programs that address:

Program managers will reach out to members regarding their diagnosis, treatment options and physician referrals. The goal is to empower members to make better decisions about their health and manage their chronic illness well.


Message a dedicated therapist anytime, anywhere, 24/7. Therapists respond daily, five days a week. Schedule live video sessions, when needed. Your cost will reflect the behavioral health office visit benefit according to the plan you are on.  You may use your FSA or HSA money to assist in paying your portion. Learn more at

Mental/Behavioral Health Support

UHC Behavioral Health Benefit

UnitedHealthcare members can access 24/7 support for a range of needs, including counseling, medication management and substance abuse recovery services.  Your Behavioral Health benefit provides confidential help for those everyday challenges and for more serious problems.

Call member services 24/7 at (800) 382-2599 or log into and follow these steps:

  1. Select: “Find a Doctor”
  2. Select: “Mental Health Directory”
  3. Select: “People”

Or if you prefer to connect with a provider from the comfort of your home at a time that is convenient for you, you can schedule a mental health virtual visit. Continue on after selecting “People”:

  1. Select: “Provider Type”
  2. Select: “Telemental Health Providers”

Sanvello Mobile App

Download the Sanvello mobile app for help with stress, anxiety, and depression. Learn more (video)

PsychHub Videos

Dig deeper into mental health topics that are important to you with these short videos from PsychHub. Watch the videos here.

Talkspace Demo

Sign in to the Demo for an overview of the member experience, highlighting differentiating features of the Talkspace platform and services.
Password: onlinetherapy

Watch this video for more information on UHC’s Behavioral Health benefits.