WashU’s health plan provider, UnitedHealthcare, provides many resources and support for WashU employees and dependents who are enrolled in a WashU health plan.

On this page:
UnitedHealthcare Account Access Information
Fertility Solutions
Maternity Support
Dedicated Care for Gender Dysphoria
How to Choose A Level of Care Provider

UnitedHealthcare Account Access

Take advantage of the account access and online tools through our medical carrier, UnitedHealthcare.

  1. Register at myuhc.com
  2. Submit your UHC member number (or SSN)
  3. Submit WashU’s group number: #702111

Through myUHC.com, you can:

  • Locate network providers anywhere in the United States.
  • Order additional ID cards and/or print a temporary ID card.
  • Review and manage your claims.
  • Use the treatment cost estimator to estimate or compare provider fees for medical services in your area.
  • Access virtual health professionals and virtual behavioral health professionals. Virtual Visits are a covered health service under the WashU medical plan options at the same cost as an in-person visit. Learn more (PDF).
  • Choose Your Care
    Compare quick care options to help keep costs down. Learn more.
  • Schedule a Virtual Visit
    Access care from a doctor by video 24/7 for conditions such as allergies, bronchitis, eye infections, sore throats and more. Follow these steps:
    Login to myuhc.com
    Select “Find Care & Costs”
    Select “Virtual Care”
    Select “24/7 Virtual Visits – Get Started”

In addition to this site, you can also utilize the UnitedHealthcare App (PDF), which is available through the Apple Store or Google PlayLearn more at myuhc.com.

Fertility Solutions

If you are coping with fertility issues, the Fertility Solutions program (PDF) offered through UnitedHealthcare will help you navigate your fertility benefits and provide you guidance on challenges along the way. With a dedicated nurse who specializes in fertility, you will have the education and counseling you need to get quality treatments through the Washington University Fertility and Reproductive Medicine Center which is part of the UHC Center of Excellence network, at a lower cost, and experience faster times to pregnancy. To speak with a Fertility Solutions program nurse, call 866-774-4626, between 7 a.m. and 6 p.m. CST, Monday through Friday. The Fertility Solutions program is available at no extra cost as part of your WashU health plan.

Maternity Support for Your Pregnancy

The Maternity Support program (PDF) offered through UnitedHealthcare provides you with a maternity nurse for help with:

  • Choosing a doctor or nurse midwife and finding a pediatrician or other specialist
  • Information to help you take care of yourself and your baby
  • Emotional support before and after your baby is born

Call 877-201-5328 or enroll online.

Dedicated Support for Gender Dysphoria Care

To help employees and their families navigate what can be a complex and confusing system, UnitedHealthcare has a dedicated team of specially-trained advocates for gender dysphoria care (PDF) and will guide you through your benefits, coverage and care options. Advocates can help you connect to specialists with expertise in gender dysphoria and gender affirming care, assist with claims questions and help you think about or plan your medical care. To connect, call 800-326-9166 during business hours (8 a.m. to 8 p.m., Monday thru Friday).

Choosing the Right Level of Care

You have multiple health care options when you’re injured or sick and it’s important you understand the different types of treatment choices to make the best use of your time and dollars. WashU’s health plan provider, UnitedHealthCare, also outlines health care options on their website.

Primary Care

Visit your doctor for preventative care and recommended screenings as well as to treat common health issues that don’t require immediate attention from a health care provider. Your primary care doctor can also provide immunizations and monitor your chronic health conditions, such as high blood pressure, anxiety or depression, diabetes or high cholesterol. 

If you need a primary care doctor, consider using WUCare, a dedicated primary care clinic for our employees and family members (available to adults ages 18+). Employees enrolled in WashU’s health plan receive discounted copays and are given priority access for initial appointments. To find other primary care providers in the WUDirect network, go to physicians.wustl.edu/specialties/primary-care/.

To find a primary care doctor outside the WUDirect network, visit myuhc.com

Urgent Care

Urgent Care Centers are for immediate, non-life-threatening health issues. Seeing an urgent care provider is more expensive than seeing your primary care physician, but may be necessary based on the severity of your injury or illness. You can be treated for conditions, such as:

  • COVID-19 screenings 
  • Ear pain
  • Insect and spider bites or stings
  • Ticks and head lice
  • Eye irritation or pink eye
  • Rashes and cold sores
  • Joint or muscle injuries
  • Cuts and burns
  • Minor head injuries
  • Rashes and skin infections
  • Animal bites
  • Diarrhea, nausea and vomiting
  • Asthma
  • Non-severe bleeding
  • Sexually transmitted infections
  • Work-related injuries
  • Fever
  • Flu and cough
  • Sinus infections
  • Sore throat
  • Urinary tract infections
  • Eye concerns
  • Allergies

To find an urgent care center in your network, go to myuhc.com.

Emergency Care

Seek emergency care from the nearest medical facility for severe and life-threatening conditions. Typically, emergency care is associated with the most expensive health care charges. The emergency department is open 24 hours a day, 365 days a year, and treats conditions like:

  • Chest pain or suspected heart attack
  • Potential stroke symptoms (e.g. blurred vision or slurred speech)
  • Complex or multiple medical complaints (e.g. chest pain and shortness of breath)
  • Diabetic emergencies
  • Serious broken bones (such as leg or arm)
  • Severe or worsening abdominal pain
  • Uncontrolled nausea or vomiting
  • Choking
  • Difficulty breathing
  • Uncontrolled bleeding
  • Loss of consciousness
  • Seizures
  • Drug overdose
  • Possible poisoning
  • Head injury or severe headaches

Call 9-1-1 in the event of a medical emergency. 

Call 9-8-8 if you or someone you care about is experiencing a mental health emergency. NOTE: If you are in the St. Louis area but have an out-of-area mobile number, please call the local number 314-469-6644 to be routed to a local behavioral health resource. 

Mental Health

Visit our Mental Health Hub for additional mental health resources, including WashU’s employee assistance program, Work-Life Solutions, that provides support 24 hours a day, 7 days a week for WashU employees and family members.

Why is UHC Calling?

Washington University UnitedHealthcare plan members may be eligible for Disease Management programs that address:

Program managers will reach out to members regarding their diagnosis, treatment options and physician referrals. The goal is to empower members to make better decisions about their health and manage their chronic illness well.