Knowing that family members are safe and well-cared for is the cornerstone of healthy work-life balance. Washington University is committed to providing the support you need to navigate the systems that provide care.

Washington University partners with Bright Horizons and Guidance Resources to provide a range of supports for families.  To access these supports, you will need to pre-register with each service.

Bright Horizons
Username: WUBACKUP
Password: BACKUP

Guidance Resources

Family Care Providers

Do you have Emergency/Back-Up Family Care in place?

After registering, go to Bright Horizons,  then select “Additional Family Supports” and “Reserve Back-Up Care.”  You can also reserve care by calling 1-877-242-2737 or by downloading and using the Bright Horizons app on your phone.

  • Request center-based or in-home care
  • Request same-day care, or care for future dates
  • 30 uses per calendar year
  • Center-based care is $20 per use for one child, $30 per use for more than one child
  • In-home care is $7 per hour with a 4 hour minimum.

Need more help?

Lisa Eberle-Mayse, MA

Child and Family Care Facilitator

A Word from Our CFCF!

Hi!  I am Lisa Eberle-Mayse, the new Child and Family Care Facilitator at Washington University.  In this role I will support Faculty and Staff families in finding and maintaining the care they need for their family members. Knowing that those we love are safe and happy is the cornerstone of successful work-life balance, but it can be challenging to navigate the systems that provide this care.  I will be able to help Faculty and Staff utilize existing university resources effectively, as well as those in the broader community.  I bring forty years of experience in early care and education to this role—I’ve been a teacher, Child Care Center Director and Inclusion Specialist.  I am also the proud mother of two grown children; the doting Baba of two amazing grandchildren, and the grateful daughter of a parent living with dementia.  I am very excited about this new opportunity, and look forward to working with WashU families.  You can reach me by email at, or by phone at 314-935-3060.

~ Lisa