Current Provider: United Healthcare
- Group Number: 702111
- Customer Service: 1-800-382-2599
Rates and Plan Comparisons
Eligible employees may enroll within 31 days after their date of hire, during the annual open enrollment (in November) and/or within 31 days (62 days for birth of baby) after a qualified family status change or life event.
Effective January 1, 2020, benefits eligible rehires and new hires will become eligible for coverage on their date of hire. Also, changes to benefit coverage due to a life event or job change into a benefits-eligible role will also be effective as of the date of the event for all employees. Changes made during the annual Open Enrollment period in November are effective January 1 of the subsequent year.
- Register at myuhc.com
- Submit your UHC member number (or SSN)
- Submit WashU’s group number: #702111
Through myUHC.com, you can:
- Locate network providers anywhere in the United States.
- Order additional ID cards and/or print a temporary ID card.
- Review and manage your claims.
- Learn about programs and discounts that are available to UHC participants.
- Use the treatment cost estimator to estimate or compare provider fees for medical services in your area.
- Set up and manage a personal health record for you and your family members.
In addition to this site, other United Healthcare resources include Health4Me Mobile App, Health Pregnancy Program, the Healthy Mind Healthy Body newsletter and access to virtual physician visits. Learn more at myuhc.com.
WUDirect is designed to provide you and your covered dependents priority access for initial appointments (new) with Washington University Physicians, as well as lower out-of-pocket costs. Visit WUDirect.wustl.edu for more information.
Highlighted programs through WUDirect and Washington University Physicians:
WashU Express Care – Same day medical care
WashU Express Care is convenient, same-day care for WashU students, employees and family members (age 18+) available, via virtual visit, seven days a week (MyChart is required). See a Washington University emergency medicine physician virtually from home (for emergencies, call 911 or go to the closest emergency room).
For University insurance plan participants, visits are part of the WUDirect benefit with a reduced co-pay of $25. For other plans, usual co-pays apply. Express Care is available Monday-Friday, 11am-11pm and Saturday/Sunday from 9am-5pm and is for adult care (age 18+) only. In-person visits coming soon!
Call 844-747-3500 to schedule your visit.
WUCare – Primary care access for university employees
Washington University employees and their families (age 18+) who are enrolled in the university sponsored health plan (United Healthcare) have access to a primary care physician at WUCare located on the medical center campus. WUCare officially launched June 1, 2020.
WUCare is a new adult primary care medical office conveniently located in Suite 5A in the Center for Advanced Medicine and is exclusively for WashU employees covered by our health plan.
Affordable mental health care for employees and their children
In addition to the physical effects of COVID-19, threats to mental health should not be discounted. To support the university community during these stressful times, the Washington University Psychiatry service offers convenient, affordable mental health care for employees and their children. Learn more about WU Psychiatry services.
Medical Necessity Program
United Healthcare provides a Medical Necessity Program to Washington University. The program is provided at no cost to you, and is designed to ensure that treatment you have is truly needed. Such programs help you and the university avoid unnecessary treatment that can add complications and expense.
As long as you seek treatment from an in-network provider, the Medical Necessity Program is managed behind the scenes for you to ensure the treatment is needed. In some cases you may need to see another provider to get a second opinion. You will be notified if this step is necessary.
However, if you seek treatment from a non-network provider, you will need to initiate the process for authorization of treatment through the UHC program. To secure prior authorization from an out of network provider,. Please call the Customer Care number on your health plan ID card.
On-site Nurse Advocate
Our United Healthcare Nurse Advocate, Teresa Fisher, RN, BSN, CCP, helps to educate and encourage healthy behaviors through a suite of health and wellness tools and resources. Teresa is available to meet with you to discuss lifestyle behaviors you want to improve — such as, weight loss, a healthy diet or fitness. She can also help you with prevention education and disease management support with conditions such as diabetes and high blood pressure.
All of your personal health information will be protected in accordance with federal laws. None of your personal information will be shared with your employer.
- Teresa Fisher, RN, BSN, CCP
Center for Advanced Medicine, 2nd Floor
Prescription drug benefits are included as part of your health care package when you are enrolled in a university health plan. Learn More
Medical Coverage for International Business Travel through GeoBlue
- Register at geo-blue.com
- Enter the Washington University Group Access Code: QHG99999WUBT
For questions about registration or medical coverage, you may call 1-888-412-6403 inside the U.S. or 1-610-254-5830 outside the U.S. More Information.
Health Care Reform and Regulations
Health Care Reform
The Patient Protection and Affordable Care Act (PPACA), commonly referred to as Health Care Reform, was enacted in 2010 with the goal of making affordable health care available to all Americans. Both employers and individuals have certain responsibilities under the PPACA.
View information on the Employer Mandate, the Look-Back Measurement Period for determining eligibility for full-time health premiums, the Individual Mandate, and IRS Reporting Requirements relating to Health Care Reform.
Health Care Benefit Notices
The university is required to provide you with important information regarding eligibility and enrollment, benefit coverage, COBRA rights, HIPAA privacy rules, and whether the university’s prescription drug coverage qualifies as creditable coverage for Medicare.
You may be eligible for personalized continuation of coverage packet after your employment is terminated at the university. Learn More
Benefit Education Tool
ALEX, an interactive benefits education tool is available to assist you with deciding which benefit plans are best for you. We are pleased to again provide this popular tool for your use. Walk through plans with this benefit education tool.
Wellness Connection helps you track and manage your personal wellness goals. Find resources, activities and tools to be proactive about your well-being.
Health Care Tips
Read these tips to get the most out of your healthcare benefit.