Customer Service Excellence (In-Person Learning)

April 12, 2023
9:00 am - 12:00 pm
The Link in the Loop, 621 N. Skinker Blvd. , Suite 300, St. Louis, MO 63130
Dates OfferedTimeLocationTarget Audience
April 12,  20239 a.m. – 12 p.m.In-Person Class
Link in the Loop Building
L&D Training Room (RM 301)
621 N. Skinker Blvd
Suite 300
St. Louis, MO 63130
All WashU Staff

An important note: This class session is being offered in-person at the Link in the Loop Building. If you’re interested in virtual learning opportunities, please browse our course schedule for other sessions.

The university depends on them… but if your front line service employees feel they are on the low end of the totem pole, your customers are going to feel that way, too. It is never too late to change that dynamic! Customer service is the responsibility of every team and department within the university, every working day. Therefore, what are your customers saying about you, your team and the university?

Course Objectives
Participants will learn to:

  • Define customer service
  • Recognize how your attitude affects the customer
  • Understand customers’ basic needs
  • Develop competencies for good communication skills, gaining commitment, and building customer loyalty

Competencies: Adding Value; Service Orientation

Audience: All Washington University Staff

Facilitator: Edie Covington

An important note: This session is being held in-person at the Link in the Loop building.

Contact Katie Nolen

All programs are subject to change.

View All Staff Training Courses