|Dates Offered||Time||Location||Target Audience|
|April 12, 2023||9 a.m. – 12 p.m.||In-Person Class|
Link in the Loop Building
L&D Training Room (RM 301)
621 N. Skinker Blvd
St. Louis, MO 63130
|All WashU Staff|
An important note: This class session is being offered in-person at the Link in the Loop Building. If you’re interested in virtual learning opportunities, please browse our course schedule for other sessions.
The university depends on them… but if your front line service employees feel they are on the low end of the totem pole, your customers are going to feel that way, too. It is never too late to change that dynamic! Customer service is the responsibility of every team and department within the university, every working day. Therefore, what are your customers saying about you, your team and the university?
Participants will learn to:
- Define customer service
- Recognize how your attitude affects the customer
- Understand customers’ basic needs
- Develop competencies for good communication skills, gaining commitment, and building customer loyalty
Competencies: Adding Value; Service Orientation
Audience: All Washington University Staff
Facilitator: Edie Covington
An important note: This session is being held in-person at the Link in the Loop building.
Contact Katie Nolen
All programs are subject to change.