Feedback is essential for growth and development, yet the act of offering and soliciting feedback is one that many people avoid. No one particularly likes to listen to what they’re doing wrong, and it can be hard to hear constructive criticism without becoming defensive. Giving feedback isn’t always easy either, it often feels uncomfortable and most people were never taught the skills to engage in tough conversations.

The truth can hurt, but it doesn’t have to. During this workshop participants will be challenged to rewire their negative associations with feedback into positive ones. This workshop is highly interactive, featuring group discussions, breakout sessions and role-play activities.

What you’ll learn:

• The value of feedback and a growth mindset
• How the brain processes feedback and the psychological aspects of feedback
• How to craft and deliver feedback that is actionable and encouraging
• How to accept feedback without taking it personally or creating conflict

What you’ll practice:

• Overcoming discomfort and providing value by delivering and responding to feedback in a variety of situations
• Giving feedback using facts and observations
• Role-playing common feedback scenarios that may happen at the office, in a low-pressure and non-threatening environment

Competencies: Communication; Collaboration and Teamwork; Self-Awareness; Valuing Diversity and Inclusion

Audience: This class is for all Washington University in St. Louis staff employees (Leading Self, Others, or the Organization )

Class Duration: 3.5 hours, 9 a.m. – 12:30 p.m.

Facilitator: Katie Nolen, Learning and Development Consultant

Katie is passionate about fostering a culture of continuous learning and facilitating learning programs that empower all employees to reach their full potential in an inclusive, supportive environment.  She is a life-long learner and uses her background in education to help staff develop skills and competencies for both professional and personal success. 

No-Show and Late Cancellation Fees:  Cancellations received less than five (5) business days prior to scheduled class will result in a $50 cancellation fee charged to their department. If you’re no longer able to attend, please drop your registration in Workday Learning.   

In case of illness or another emergency, please contact HR-LearnandDevelop@wustl.edu. Exceptions to the above guidelines are on a case-by-case basis at the discretion of the L&D team.  

An important note: This session is being held in-person at the Link in the Loop building.

Questions:
Contact HR-LearnandDevelop@wustl.edu

All programs are subject to change.

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