I Need Adult Care

Find quality caregivers and facilities for older or other dependent adults.

Looking for Adult Care

To access support, pre-register here:

Bright Horizons
Username: WUBACKUP
Password: BACKUP

Care.com
Register online with your WashU employee ID

Guidance Resources
REGISTER
Web ID: WASHU

Find Center-Based Care

Bright Horizons – Years Ahead

Visit Bright Horizons to register for a free membership to Years Ahead to speak with a Senior Advisor, complete an online Care Assessment and search for residential care options.

  • From Bright Horizons, choose “Additional Family Supports” then “Find Elder Care Resources.”
Guidance Resources

Call Guidance Resources at 844-365-4587 for a personalized list of residential care options with confirmed openings.  Guidance Resources is also your “go-to” site for support with other adult care issues—legal concerns, taking care of yourself as a caregiver, and more.

Emergency/Back-Up: Bright Horizons

Receive 30 uses per calendar year for emergency or back-up care. Request same-day care, or care for future dates. 

  • Visit Bright Horizons, choose “Additional Family Supports” then “Reserve Back-Up Care”
  • Call 1-877-242-2737
  • Download Bright Horizons App for Apple or Android

Find In-Home Care

Bright Horizons SitterCity

Place job advertisements and access SitterCity’s database of providers.  Membership is free and employees have unlimited provider background checks.  To access, From Bright Horizons, choose “Additional Family Supports” then “Search for Sitters, Nannies and Housekeepers.”

Guidance Resources

Call Guidance Resources at 844-365-4587 for a list of local in-home care placement agencies. Guidance Resources is also your “go-to” site for support with other adult care issues—legal concerns, taking care of yourself as a caregiver, and more.

Emergency/Back-Up: Bright Horizons

Receive 30 uses per calendar year for emergency or back-up care. Request same-day care, or care for future dates. In-home care is $7 per hour with a 4 hour minimum. 

  • Visit Bright Horizons, choose “Additional Family Supports” then “Reserve Back-Up Care”
  • Call 1-877-242-2737
  • Download Bright Horizons App for Apple or Android
Emergency/Back-Up: Care.com

Faculty and staff can use up to 5 days of care for emergency or back-up care. Copays for Care.com apply. In-home copays are $7 per hour for care. 

  • Visit Washu.care.com, choose “Let’s Get Started”. Your Employee ID will be the letter “E” followed by your six-digit employee ID number. Use these same credentials to login going forward.  
  • Call 866-814-1638
  • Download the Care@Work App for Apple or Android

Resources – Caring for Older or Other Dependent Adults

Tips for Considering Options & Preparing for Care

New Adult and Child Care Resources (Feb. 2022)

Find new adult and child care resources below, including tips to choose a safe, quality daycare, a listing of St. Louis independent school options as well as in-home child care agencies and a new adult care organization that provides multiple services.

23 Questions to Ask Your Aging Parent

It’s never to early to start the conversation with your parents about how they view their later years, and what their preferences are looking ahead.

Mental Health Resources

Employee Assistance Program – Work-Life Solutions

Work-Life Solutions, the university’s employee assistance program, offers free, confidential, 24/7 support, resources and information for every aspect of your life.

Call 844-365-4587 to access a Guidance Consultant, who will answer your questions and, if needed, refer you to a counselor or other resources. This valuable benefit for you and your family provides resources and referrals for:

Confidential emotional support from highly trained clinicians – employees receive five counseling sessions free of charge

Learn more about Work-Life Solutions and the counseling and resources available to you and your family.

Affordable mental health care for employees and their children

In addition to the physical effects of COVID-19, threats to mental health should not be discounted. To support the university community during these stressful times, the Washington University Psychiatry service offers convenient, affordable mental health care for employees and their children. 

Learn more about WashU Psychiatry services. Call 314-286-1700 to make an appointment.

UnitedHealthcare Behavioral Health Benefit

This employee benefit (PDF) includes counseling services to help employees effectively deal with stressful and challenging situations. A benefit specialist will help employees identify their concern and the appropriate resource to address it. If desired, the specialist will match the employee with an in-network clinician to help. You can also connect with a mental health provider from the comfort of home using a virtual visit. Copays or co-insurance apply. Call 800-382-2599 or visit myuhc.com – click “Find a Doctor”.

UnitedHealthcare Nurse Advocate

Our United Healthcare (UHC) Nurse Advocate is dedicated to Washington University and available to help employees find a mental health provider or navigate UHC tools and resources. Learn more.

Online Resources

These resources not affiliated with Washington University.
They are not endorsed by the university and are listed for informational purposes.

Medicaid Planning Assistance (NEW!)

The Medicaid Planning Assistance website gets you started on the process of moving onto Medicaid.  It mentions that many people use an outside person to help with this process and talks about the different types of planners you can use.  Some friends of mine used the Beck Elder Care Law firm, but there are plenty of other options out there, including accessing legal support through Washington University’s EAP.   

Visit MedicaidPlanningAssistance.org

Medicare/Medicaid Facility Search Tool (NEW!)

This website tool allows you to search for residential care options that accept Medicare and/or Medicaid for all or part of their payment.  Since websites for many residential care facilities are not always transparent about the funding they allow, this is a tool that can help families save time when looking for care.   

Search at  MedicaidPlanningAssistance.org

Area Agencies on Aging

As a result of the 1973 amendments to the federal Older Americans Act (OAA), states were required Area Agencies on Aging (AAA) to develop and implement programs and services for older persons at the local level.

Each AAA is required to provide the following categories of service:

  • Legal Services
  • Nutrition–both congregate and home-delivered
  • In-Home Services–which might include homemaker, chore, personal care or respite
  • Disease Prevention/Health Promotion
  • Access–which includes transportation, information and assistance, advocacy, outreach, and case management at some AAAs

Greater St. Louis AAAs

  • Louis Area Agency on Aging (St. Louis City Only) slaaa.org
  • Aging Ahead (Serves St. Louis, St. Charles, Franklin and Jefferson Counties) agingahead.org
VOYCE

VOYCE’s mission is to educate and empower individuals and their families for quality living across the continuum of long-term care.  They help to ensure a quality life for people living on the long-term care continuum by:

  • Illuminating choices for long-term care
  • Providing a voice to residents
  • Giving compassionate and comforting support
  • Building relationships with caregivers and the community

Visit VOYCEstl.org

Locate and Compare Ratings for Long-Term and In-Home Care

Find and review licensing reports, and search for a range of care options based on type and location

Visit the Medicare Website

Missouri Department of Health and Senior Services

Information on a wide range of topics related to elder and adult care in Missouri.  Also provides a self-search for providers on “Show Me Long Term Care in Missouri”  

Visit DHSS

Parents Helping Parents – Adult Children with Special Needs

Education, resources and support for families caring for an adult child with disabilities.

Visit Parents Helping Parents Website

Federal and State Nursing Home & Assisted Living Regulations

Each state classifies assisted living and nursing homes in a different way, and each state has different rules and regulations to follow to ensure senior health.  This guide has detailed information for all 50 states about topics like how each state defines assisted living, admission and retention policies, square feet requirements, and more.   This resource will help you evaluate and make informed decisions about care for an older adult.

Visit Website

Aging Gracefully

Managing care for the older adults in our lives can be daunting.  A new resource for families on this journey is Aging Gracefully.  This organization provides a range of assessment and supports to guide decision-making.

Book Recommendations

Shared Stories from Daughters of Alzheimer's: Writing a Path to Peace

Shared Stories from Daughters of Alzheimer’s: Writing a Path to Peace
by Kathleen Adams

Shared Stories from Daughters of Alzheimer’s is a support group in print for those escorting a loved one on the Alzheimer’s journey.

Nine women map the passage of a parent through Alzheimer’s disease, describing the evolution of their own emotional responses to the disease and the changes it effects in the patient and in her relationship with family members. The book invites the reader to take a first step in healing from Alzheimer’s ripple effect by beginning to journal about the experience.

Need more help? 

Lisa Eberle-Mayse, MA

Child and Family Care Facilitator