GuidanceResources – Employee Assistance Program (EAP)

Employee assistance program that provides free, confidential, 24/7 support for WashU employees and their household members, helping them navigate the complexities of balancing work and personal life.

Get Started

  • Visit GuidanceResources.com
    Click on the “Register” tab on the right. Enter the Web ID: WASHU.
  • Call 844-365-4587
    Direct 24/7 access to a Guidance Consultant who will answer your questions and, if needed, refer you to a counselor or other resources.
  • Download the mobile app
    GuidanceNowSM , available on ios and Android
Who’s Eligible?
  • Active employees (faculty, staff, postdocs and clinical fellows)
  • Household members (spouse, domestic partner and children)
  • Terminated employees (first 90 days)
  • Retirees (first 90 days)

Enhance Your User Experience

  • Learn about all the different services and resources available to help you
  • Take the well-being assessment to receive a personalized care plan
  • Appointment scheduling assistance
  • Connect to live services and care options

Resources for Managers

Resources for Employees

Types of Services Available
Personal Counseling

Access five (5) free counseling sessions with a licensed therapist per issue per year.

Common issues GuidanceResources experts can help with:

  • Emotional challenges
  • Substance use
  • Relationship dynamics
  • Stress management
  • Grief and loss
Work and Life Resources

Access unlimited expert guidance for work and personal responsibilities:

  • Planning for life events
  • Elder care services
  • Pet care assistance
  • Daily task referrals or recommendations
Legal Resources

Access attorneys who provide practical and understandable information on a variety of legal matters, including:

  • Divorce
  • Estate planning
  • Lawsuits
  • Bankruptcy
  • Adoptions
  • Personal injury

Self-help guides and referrals to low-cost legal aid organizations are available on the GuidanceResources website. You can also request referrals to lawyers in the community at discounted fees.

Network of Financial Planners

Access a network of certified public accountants (CPAs) and certified financial planners who can assist with questions around:

  • Credit problems
  • Tax questions
  • Estate planning
  • Investment options
  • Insurance
  • Money management