|June 26, 2018||9:00 a.m. – 12:30 p.m.||West Campus Training Room B|
|December 5, 2018||9:00 a.m. – 12:30 p.m.||West Campus Training Room B|
|March 5, 2019||9:00 a.m. – 12:30 p.m.||West Campus Training Room B|
|June 18, 2019||9:00 a.m. – 12:30 p.m.||West Campus Training Room B|
The differences people bring to the workplace can promote tremendous creativity and innovation. Those same differences also can contribute to misunderstandings, which can lead to discord and, if left unresolved, dispute. Individual performers need to know how to effectively navigate beyond conflict to prevent damage from occurring.
In this course, individual performers learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.
Participants will learn to:
- Reduce the cost of conflict to them and the university
- Minimize or prevent conflict
- Promote a culture of trust, mutual respect, and collaboration
- Make appropriate choices, both in words and actions
- Direct situations away from possible damage and toward the discovery of new ideas and solutions
- Remove roadblocks to proactively taking action when the warning signs of conflict occur
- Successfully plan and conduct conflict resolution discussions
Competencies: Awareness; Judgment/Decisiveness
Certification Program: This is an elective course for the Administrative Professional Certification program
Audience: All Washington University Staff
Facilitator: Ron Noll, AAIM Consultant
Registration Fee: $66 to cover the cost of all materials for this workshop. Participant’s department is billed on-line through AIS upon completion of the program.
No-Show and Late Cancellation Fees: There will be a charge equal to the registration fee to cover the cost of materials for no-shows and late cancellations (less than 5 business days prior to class). For classes with no registration fee, this charge is $50.
Human Resources Learning & Development Center
West Campus, West Building
7509 Forsyth Blvd., Suite 001
Training Room B, Lower Level
Commute options to West Campus
Contact Shirley Ikemeier
All programs are subject to change.