Mastering Conflict: Tactics for Turning Differences into Collaboration  (IMS) 

September 8, 2022
10:00 am - 11:00 am
Virtual Session
Dates OfferedTimeLocationTarget Audience
September 8, 202210 a.m. – 11 a.m.Virtual Classroom via ZoomAll WashU Staff

This is part of the Institute for Management Studies (IMS) Leadership Conversations.

These 60-minute IMS live virtual programs provide a quick dive into key topics that are critical to organizations during a time of disruptive change. Packed with actionable learning strategies, participants will experience an interactive virtual program with an IMS thought leader and receive post-session support through micro-learning lessons and a discussion board.

A team without conflict is a team without passion. In order to thrive, talented people must have the ability and the opportunity to share differences of opinion.

That said, conflicting priorities, positions and personalities can often put individuals and teams at odds with one another. When done incorrectly, negative conflict can lead to low morale, passive-aggressive behaviors, dysfunctional relationships, poor performance and a miserable culture. However, when done well, conflict can lead to greater creativity, closer relationships, improved results and a top performing culture.

This program will give participants perspectives and tools to handle difficult situations and create greater alignment, even for those who tend to avoid conflict.

In this session participants will:

  • Explore why teams need healthy conflict
  • Learn common causes of conflict
  • Examine the top reasons why some people avoid conflict
  • Discuss secrets for facing conflict effectively (even if you dislike it)
  • Explore how to turn conflict into collaboration
  • All participants will leave equipped to effectively face and handle conflict and difficult discussions.

Facilitator: Dr. Tim Ursiny
Dr. Ursiny is a psychologist, coach, speaker and the founder of Advantage Coaching & Training. He has been coaching individuals and teams for decades specializing in mental, emotional, and behavioral change. Dr. Tim is the author or coauthor of 14 books focusing on the psychology of performance and the psychology of communication. He has two books written specifically on addressing conflict which are “The Coward’s Guide to Conflict” and “The Top Performer’s Guide to Conflict”.

Important Notes:
Our goal in Learning and Development is to create the same level of rich engagement in our virtual classroom as we do in our in-person classes. Therefore, the day of the session:

  • Ensure you’re in an environment that will allow you to participate fully! This will be an interactive session and your contribution is important.
  • Turn off your email and phone notifications to avoid distractions.
  • Be camera ready! Participants are expected to have their cameras on during the entire session.
  • Have a pen and paper ready.
  • Log in early to the session through the Zoom link.

Once registered in Learn@Work, you will receive an email with the Zoom link from IMS in the week prior to the session. Please ignore the Saba Meeting and Zoom information provided in the invitation (this is auto-generated content).

Contact Katie Nolen or Ashley Gibson

All programs are subject to change.

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