Lean Process Improvement

August 20, 2019 to June 17, 2020
9:00 am
West Campus, 7509 Forsyth Blvd Ste 001, Clayton, MO 63105


Dates Offered Time Location
August 20, 2019 9:00 a.m. – 12:30 p.m. West Campus Training Room B
November 7, 2019 8:30 a.m. – 12:00 p.m. West Campus Training Room B
January 29, 2020 9:00 a.m. – 12:30 p.m. West Campus Training Room B
June 17, 2020 9:00 a.m. – 12:30 p.m. West Campus Training Room B

A successful employee requires skills to approach and resolve operational or process-related issues.  Lean Process Improvement provides tools and techniques for successful process improvement efforts within the organization or more broadly at Washington University in St. Louis.

Lean Process Improvement explains the concepts and principles of Lean and how they relate to process improvement in our environment.  From defining the value of a process, to identifying and resolving wastes, participants will learn how to approach a variety of process improvement efforts.  Focus will be placed on applying the principles, tools, and techniques to common issues we all face in our units and daily work.

Course Objectives

Participants will learn to:

  • Understand the basics and key principles of Lean
  • Define value for a given process
  • Identify process wastes and bottlenecks
  • Apply key Lean tools and techniques to solve a problem

Competencies: Problem Solving, Championing Change, and Innovation

Audience:  All Washington University Staff

Facilitator: Marc Carlton – As Director of Business Process Improvement within the Office of the Vice Chancellor for Operations and Technology Transfer, Marc leads operational excellence and process improvement efforts throughout the University and currently serves as a lead on the Administrative Systems Roadmap program.  Marc joined Washington University in January 2017.  Prior to this role, Marc created and led the Business Process Improvement Shared Service at the University of Illinois, a system-wide service offering that supported initiatives seeking to improve the efficiency and effectiveness of operations at the three campuses and within system administration.  Marc has taught short courses on Lean, Six Sigma, and process improvement since 2011.  Marc has a BS in Mathematics and Computer Science and a MBA from the University of Illinois at Urbana-Champaign.

Registration Fee: There is no fee for this session.

No-Show and Late Cancellation Fees:  There will be a charge equal to the registration fee to cover the cost of materials for no-shows and late cancellations (less than 5 business days prior to class).  For classes with no registration fee, this charge is $50.

West Campus, West Building
7509 Forsyth Blvd., Suite 001
Human Resources Learning & Development Center
Training Room B, Lower Level
West Campus Map

Contact Shirley Ikemeier

All programs are subject to change.

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