|TBA||9:00 – 11:30 a.m. AND 1:00 – 2:30 p.m.||Virtual Classroom via Zoom|
Our organization is comprised of people from five different generations working together to contribute to the same mission. Everyone has different perspectives on how work should be done and how people should behave, all of which add to the potential for conflict.
Left unchecked, generational differences at work can negatively impact everything from interpersonal relationships, productivity and customer service – to an organization’s ability to achieve its overall mission. When that happens, everyone loses.
But it doesn’t have to be that way! In this course, you’ll become more familiar with the five generations and why people of different age groups tend to think, feel, and act as they do. You’ll learn a variety of strategies to narrow the generational gaps to work more collaboratively and productively with your colleagues and customers.
This class is broken down into two 90-minute sessions. You must attend both sessions to get credit for the class. 9:00 – 11:30 a.m. AND 1:00 – 2:30 p.m.
What We’ll Discuss:
1. Generational diversity and your own perceptions.
2. The five generations that comprise today’s workforce.
3. The characteristics, behaviors, and values commonly associated with each generation.
4. How to apply the point of friction navigator when conflict arises.
What We’ll Discuss:
1. Common points of friction across the generations.
2. Discover your “hot buttons” to better manage your reactions to conflict.
3. Strategies to work successfully with each generation.
4. Recognizing the value each generation brings to the organization.
Facilitator: Ashley Gibson, PHR, SHRM-CP Learning and Development Specialist
An important note: Our goal in Learning and Development is to create the same level of rich engagement in our virtual classroom as we do in our in-person classes. Therefore, the day of the session:
- Ensure you’re in an environment that will allow you to participate fully! This will be an interactive session and your contribution is important.
- Turn off your email and phone notifications to avoid distractions.
- Be camera ready! Participants are expected to have their cameras on during the entire session.
- Have a pen and paper ready.
- Log in early to the session through the Zoom link.
Once registered in Learn@Work, you will receive a Zoom invitation for the date/time selected; instructions will be included in the invitation.
Contact Shirley Ikemeier
All programs are subject to change.