Essentials of Having Tough Conversations Successfully

August 21, 2018 to April 9, 2019
8:30 am
West Campus, 7509 Forsyth Blvd Ste 001, Clayton, MO 63105
Dates Offered Time Location
August 21, 2018 8:30 a.m. – 5:00 p.m. West Campus Training Room B
October 9, 2018 8:30 a.m. – 5:00 p.m. West Campus Training Room B
January 22, 2019 8:30 a.m. – 5:00 p.m. West Campus Training Room B
April 9, 2019 8:30 a.m. – 5:00 p.m. West Campus Training Room B

A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. These conversations—when handled poorly or ignored—cause teams and organizations to get less-than-desirable results.

In this workshop, techniques from the book, “Crucial Conversations: Tools for Talking when Stakes are High” by Patterson, Grenny, McMillan & Switzler, will be reviewed that enable you to deal more effectively with disagreement, analysis paralysis, information hoarding, and office politics. These techniques also help more effectively deal with others who are hard to get along with, drag their feet, avoid tough issues, advocate their position excessively, respond poorly to pressure, easily become emotional, or run away when disagreements arise.

Course Objectives
Participants will review, discuss, and look for opportunities to:

  • Identify crucial conversations.
  • Apply a model that focuses on:
    • Starting with the heart (i.e. empathy and positive intent).
    • Staying in dialogue.
    • Making it safe.
    • Not getting hooked by emotion (or hooking them).
    • Agreeing on a mutual purpose.
    • Separating facts from story.
    • Agreeing on a clear action plan.
  • In order to:
    • Resolve disagreements.
    • Build acceptance rather than resistance.
    • Speak persuasively, not abrasively.
    • Foster teamwork.
    • Notice when safety is at risk.

Competencies: Driving Results, Communication

Audience: This class is for Washington University Directors, Managers, and Supervisors with direct reports that are WashU employees.  Those who supervise students will only be considered on a case-by-case basis if the class is not full.

Facilitator:  Louis (Lou) Forbringer, PhD – Lou is an adjunct professor of Health Care Leadership at George Washington University, School of Medicine and Health Sciences. Previously, he was adjunct faculty at the Olin School of Business (1996-2008) teaching Leadership and Change Management in the MBA and Executive MBA programs and at Maryville University, teaching graduate courses in Leadership and Organizational Behavior. Lou has served on the Society of Human Resources Management (SHRM) Foundation Board as its President and also served as a Director on the Human Resources Certification Institute (HRCI) board and as a Director on the board of the American Banker’s Association. Lou received his Ph.D. and MA in Industrial/Organizational psychology from the University of Akron and his BA in Psychology from Allegheny College.

Lou brings over 30 years of corporate and consulting experience to his practice; working with organizations in the areas of leadership development, executive coaching, succession planning, organization development, culture change and change management.

Registration Fee:   There is no fee for this workshop

No-Show and Late Cancellation Fees:  There will be a charge equal to the registration fee to cover the cost of materials for no-shows and late cancellations (less than 5 business days prior to class).  For classes with no registration fee, this charge is $50.

West Campus, West Building
Human Resources Learning & Development Center
7509 Forsyth Blvd., Suite 001
Training Room B, Lower Level
Commute options to West Campus

Contact Shirley Ikemeier

All programs are subject to change.

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