Customer Service Excellence

February 15, 2022
9:30 am - 11:30 am
Virtual Session
Dates OfferedTimeLocationTarget Audience
February 15,  20229:30 – 11:30 a.m.Virtual Classroom via ZoomAll WashU Managers (with at least one staff direct report)

The university depends on them… but if your front line service employees feel they are on the low end of the totem pole, your customers are going to feel that way, too. It is never too late to change that dynamic! Customer service is the responsibility of every team and department within the university, every working day. Therefore, what are your customers saying about you, your team and the university?

Course Objectives
Participants will learn to:

  • Define customer service
  • Recognize how your attitude affects the customer
  • Understand customers’ basic needs
  • Develop competencies for good communication skills, gaining commitment, and building customer loyalty

Competencies: Adding Value; Service Orientation

Certification Program: This is an elective course for the Administrative Professional Certification program

Audience: All Washington University Staff

Facilitator: Edie Covington

An important note: Our goal in Learning and Development is to create the same level of rich engagement in our virtual classroom as we do in our in-person classes. Therefore, the day of the session:

  • Ensure you’re in an environment that will allow you to participate fully! This will be an interactive session and your contribution is important.
  • Turn off your email and phone notifications to avoid distractions.
  • Be camera ready! Participants are expected to have their cameras on during the entire session.
  • Have a pen and paper ready.
  • Log in early to the session through the Zoom link below.

Once registered in Learn@Work, you will receive a Zoom invitation for the date/time selected; instructions will be included in the invitation.

Questions:
Contact Monica Robinson

All programs are subject to change.

View All Staff Training Courses