Customer Service Best Practices

August 14, 2018 to May 2, 2019
9:00 am
West Campus, 7509 Forsyth Blvd Ste 001, Clayton, MO 63105
Dates Offered Time Location
August 14, 2018 9:00 a.m. – 12:30 p.m. West Campus Training Room B
January 30, 2019 9:00 a.m. – 12:30 p.m. West Campus Training Room B
May 2, 2019 9:00 a.m. – 12:30 p.m. West Campus Training Room B

The university depends on them… but if your front line service employees feel they are on the low end of the totem pole, your customers are going to feel that way, too. It is never too late to change that dynamic! Customer service is the responsibility of every team and department within the university, every working day. Therefore, what are your customers saying about you, your team and the university?

Course Objectives

Participants will learn to:

  • Define customer service
  • Recognize how your attitude affects the customer
  • Understand customers’ basic needs
  • Develop competencies for good communication skills, gaining commitment, and building customer loyalty

Competencies:   Adding Value; Service Orientation

Certification Program:   This is an elective course for the Administrative Professional Certification program

Audience:   All Washington University Staff

Facilitator:   Edie Covington

Registration Fee:   $35 includes all materials for this workshop

No-Show and Late Cancellation Fees:  There will be a charge equal to the registration fee to cover the cost of materials for no-shows and late cancellations (less than 5 business days prior to class).  For classes with no registration fee, this charge is $50.

Location
Human Resources Learning & Development Center
West Campus, West Building
7509 Forsyth Blvd., Suite 001
Training Room B, Lower Level
Commute options to West Campus

Questions
Contact Shirley Ikemeier
Shirley_Ikemeier@wustl.edu

All programs are subject to change.


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