|October 10, 2019||9:00 a.m. – 12:30 p.m.||West Campus Training Room B|
|April 30, 2020||9:00 a.m. – 12:30 p.m.||West Campus Training Room B|
The university depends on them… but if your front line service employees feel they are on the low end of the totem pole, your customers are going to feel that way, too. It is never too late to change that dynamic! Customer service is the responsibility of every team and department within the university, every working day. Therefore, what are your customers saying about you, your team and the university?
Participants will learn to:
- Define customer service
- Recognize how your attitude affects the customer
- Understand customers’ basic needs
- Develop competencies for good communication skills, gaining commitment, and building customer loyalty
Competencies: Adding Value; Service Orientation
Certification Program: This is an elective course for the Administrative Professional Certification program
Audience: All Washington University Staff
Facilitator: Edie Covington
Registration Fee: $35 includes all materials for this workshop
No-Show and Late Cancellation Fees: There will be a charge equal to the registration fee to cover the cost of materials for no-shows and late cancellations (less than 5 business days prior to class). For classes with no registration fee, this charge is $50.
Human Resources Learning & Development Center
West Campus, West Building
7509 Forsyth Blvd., Suite 001
Training Room B, Lower Level
West Campus Map
Contact Shirley Ikemeier
All programs are subject to change.