WUDirect is designed to provide you and your covered dependents priority access for initial appointments (new) with Washington University Physicians (does not include Primary Care Physicians), as well as lower out-of-pocket costs.

Here is how WUDirect can work for you:

To schedule a new patient visit, call the specialty’s office and request a WUDirect appointment. Contact information for WUPhysicians specialties can be found on WUPhysicians.wustl.edu.

Most initial appointments will be scheduled within two weeks or less. If the specialty requires a PCP referral, patient records, and/or pre-appointment testing in advance of the appointment, scheduling may take longer.

Please note that the two-week timeframe applies to the first available appointment with any provider at any location in the specialty. You may request a particular physician or location, but the two week timeframe may not apply.

NOTE: WUCare is a new primary care practice only for Washington University employees and families (age 18+) who are enrolled in the university-sponsored health plan (United Healthcare.)  This practice is now accepting new patients and is part of your WUDirect benefit that offers priority access for initial appointments and discounted copays.

Please visit Physicians.wustl.edu for a list of other primary care practices. If you want to schedule an appointment with a participating WUDirect primary care physician, please contact the office directly to see if the practice is currently accepting new patients. Initial primary care appointments are an exception to the two week timeframe, however, the WUDirect discounted copays and coinsurance are offered. University Personal Physicians is a concierge practice and does not participate in WUDirect.

If the scheduler is unable to provide you an appointment within two weeks, please call (314) 747-6500 or email: wudirect@wusm.wustl.edu. Your WUDirect representative will contact the physician’s office to assist you in securing a more timely appointment.